Background
A premier financial services firm managing multiple domestic and international offices faced growing challenges as it embraced flexible work models and expanded its global footprint. With employees operating across multiple floors and locations, the need for a streamlined workplace management solution became clear. The firm sought to improve office navigation, enhance visitor management, and optimize space utilization while addressing employee and operational pain points. These challenges required an innovative and comprehensive approach to ensure the firm’s operational efficiency and employee satisfaction could keep pace with its growth.
Challenges
The firm had a workplace management technology in place, but rapid growth and operational complexities presented several challenges that disrupted daily workflows and highlighted inefficiencies:
- Navigating the Office Maze: Employees often struggled to locate colleagues or essential facilities across various office floors and global locations, leading to delays and frustration.
- Operational Inefficiencies: Tasks such as seat management and NDA storage required significant manual effort, creating bottlenecks and administrative burdens.
- Technical Glitches: Persistent bugs in the system, such as issues with scenario implementation and map editing, frequently disrupted workflows, requiring time-consuming workarounds.
Solution
To address these multifaceted challenges, the firm adopted Maptician, a workplace management platform designed to provide innovative solutions tailored to their specific needs. The platform introduced a suite of tools aimed at enhancing efficiency, simplifying processes, and improving employee experience. With Maptician, the firm was able to:
- Comprehensive Office Mapping Tools: Provide employees with an intuitive digital map to locate colleagues, private offices, and facilities effortlessly.
- Scenario Planning Features: Enable the creation and evaluation of different seating layouts to optimize space and accommodate flexible work models.
- Parcel Management System: Integrate an efficient system for managing packages with features like photo attachments and notifications, reducing logistical overhead.
The implementation of Maptician was carefully planned and executed in collaboration with Maptician’s Workplace Consulting team to ensure a smooth transition. The firm began with a focused pilot deployment at its primary office, where features such as mapping, visitor management, and scenario planning were tested by the operations team.
Training sessions for key stakeholders and employees ensured widespread understanding and adoption of the platform, while clear onboarding materials helped new hires seamlessly integrate into the system. Once the system’s efficacy was confirmed, The Maptician platform was gradually extended to other the firm’s locations, with each office receiving tailored support to address its specific needs and challenges.
Through this methodical approach, the firm achieved widespread adoption and integration of Maptician across its operations.
Results
The firm experienced transformative results with Maptician, addressing its operational challenges and streamlining workflows. Key outcomes included:
- Enhanced Collaboration: Employees navigated office spaces and located colleagues with ease, significantly reducing wasted time.
- Operational Visibility: Scenario planning tools offered real-time insights into office space utilization, empowering data-driven decision-making.
- Improved User Experience: Despite initial technical glitches, Maptician’s responsiveness to feedback fostered confidence in the platform’s long-term value.
Conclusion
The firm’s partnership with Maptician underscores the value of modern workplace solutions for the financial services sector. By addressing complex challenges with innovative tools and fostering collaboration during implementation, Maptician helped the firm to optimize its operations and prepare for future growth.
